Cancelling — without the trapdoors.
How to cancel a project at any stage: full refund within 14 days before work starts, fair pro-rata terms after, and no cancellation fees ever.
Cancelling before work starts
Within 14 days of purchase: full refund, no questions (see the Refund Policy). After 14 days but before work has genuinely started: talk to us — if writing hasn't begun, we will treat you fairly, and in most cases refund in full. The 14-day line exists to give both sides certainty, not to trap you.
Cancelling mid-project
| What you pay | For work completed to date, calculated per the milestone schedule in your contract — never for work not yet done. |
|---|---|
| What you receive | Everything written so far, in editable form. It's your material; you paid for it. |
| What you keep | All rights to the delivered material transfer to you per the work-for-hire agreement, proportionate to payment. |
| Cancellation fee | None. There is no such fee, at any stage. |
Pausing instead of cancelling
Life happens mid-book. You can pause a project for up to 90 days at no charge, once per project, keeping your writer where schedules allow. Longer pauses are re-scheduled by agreement. Pausing is often the better option — tell us what's going on and we'll find the fair arrangement.
If we cancel
In the unlikely event we cannot complete your project (writer illness with no acceptable substitute, or other failure on our side), you receive all completed work plus a full refund of any payments covering undelivered work — and our written apology, for what that's worth.
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